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John Doyle

Following the decision by Nick Agnew to stand down as Institution President at the 2013 Annual General Meeting (a post he has held since 1998), a search was undertaken to find a suitable successor to take on the prestigious role within the Institution.

Several candidates were approached, with John Doyle emerging as the best choice to lead the Institution forward - especially given the significant changes on the horizon at Broadway!

A brief overview of John's railway career is illustrated below, and it is hoped that he will be able to meet with members over the coming months to fully introduce himself.

Personal Profile

I am an effective leader within the railway industry with over thirty year’s experience of leading staff, collaborating with colleagues & managing assets to deliver customer service in a safety critical environment.  Most recently I have managed the Underground's busiest line during a mayor upgrade, whilst continuing to provide an improving level of customer service.


I have been employed by London Underground since graduation in 1978.

2012 — to date: General Manager Jubilee line

Reporting to the operations Director JNP, I am responsible for the day-to-day delivery of customer service on the Jubilee line. In the role I led 1250 staff, manage a budget of £50 million. The line has about 220milion passenger trips a year.

Current focus is on improving service reliability and increasing capacity by more effective utilisation of existing assets and by 2018 provision of additional trains and signalling improvements.

2003 - 2012: General Manager Victoria line

Reporting to the COO I was responsible for the day-to-day delivery of customer service on the Victoria line. In the role I led 750 staff, managed a budget of £35 million. The line has about 200milion passenger trips a year and generates revenue of £140million.

2000 - 2003: Team Leader Service Control Subsurface lines & East London line

I led a team of three centurion managers through whom I was responsible for around 300 staff The staff were a mixture of duty managers, controllers and signallers, who delivered signalling and control services on all of the sub-surface line and all aspects of service on ELL.

1998 - 2000: Train Operations Manager Circle & Hammersmith lines

I was responsible for all aspects of the management of 225 Train Operators through 14 duty managers. In this post I was responsible for resourcing, recruitment, selection and training of new Operators and duty managers and for the training necessary to sustain safety critical licences. While in this role I held the necessary licence to operate Circle & Hammersmith line trains.

1990 - 1998: Service Control Manager Metropolitan & Circle lines

I was responsible for signalling, control and incident management of train service delivery on Metropolitan and Circle lines through a team of 19 managers and 80 control and signalling staff. I dealt with the operational intricacies of up to 90 trains interworking with mainline and tube line services. I also had centurion responsibility for these staff, recruitment, selection and training.

1989 - 1990: Duty Operations Manager Metropolitan line

I was responsible as "shift boss" for all aspects of the operation of service, frontline incident management and immediate supervision of signallers, controllers and other duty managers.

1986 - 1989: Area Manager Metropolitan and Jubilee lines

Prior to a major reorganisation I gained a place on the Area Manager training scheme. The scheme entailed theoretical training and practical work in all of the roles to be managed. During the scheme I attended a 3-week training course at Ashridge Management College. On completion of training I had frontline managerial responsibility for all aspects of station and train service operation on an area of the Underground.

1983 - 1986: Executive Assistant New Works

Client and project management role for small-scale capital projects.

1981 - 1983: Railway Operations Graduate trainee

Completed a series of working assignments as an introduction to the company. These included working as a train guard/emergency motorman and then booking clerk for six month spells. Acting as personal assistant to the Operations Director, work in staff and traffic offices. I also worked on the developing Docklands Light Railway.

Other roles

I am a Director of the Institution of Railway Operators representing London Underground on the Board.